Sr. A/R Recovery Representative
Location: Horsham, Pennsylvania
Description: NCO Group is at present looking to employ Sr. A/R Recovery Representative right now, this career will be situated in Pennsylvania. More details about this career opportunity please give attention to these descriptions. -
130001881
Description
NCO is an industry leader in providing business process outsourcing services including accounts receivable manageme! nt, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 90 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principal Responsibilities
Work with NCO's internal customers (Client Services, Client Accounting, & Sales) and external customers (Clients) to secure client payments and reconcile client accounts in order to achieve Company collection goals.
Follow up with the appropriate NCO client contacts and/or external client contacts by providing all documentation to ensure timely payment of invoices.
Work with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other actio! ns (write-offs, rebill, referral to attorney, etc.) necessary ! to resolve account and relieve A/R in a timely manner.
Maintain productivity records.
Partner with Client Accounting to obtaining accurate billing and rebilling to resolve unpaid invoices.
Assist the A/R Recovery Manager and other members of the management team on special projects as needed.
Participate in the technical training of A/R Recovery staff by sharing content knowledge and job shadowing within the A/R Recovery Department on an as needed basis.
Participates in critical path department projects.
Provides technical guidance to A/R Recovery staff if Manager is not available to answer questions in order to maintain collection operations.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of ! improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications
High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired. Associates Degree preferred.
2 years of collections and/or customer service experience in a Business to Business environment required. 4+ years of collections and/or customer service experience in a Business to Business environment preferred.
Exhibit strong attention to detail.
Excellent judgment, reasoning, and problem resolution skills.
Proficient personal computer skills, including MicroSoft Office.
Knowledge of SAP Operating System preferred.
Minimal travel required.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tas! ked environment.
Ability to prioritize and organize work.
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Work Environment
Office environment.
Ability to lift and/or move 25 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.
Job
Collector
Primary Location
UNITED STATES-PA-Horsham
Work Locations
Horsham, PA- Prudential
507 Prudential Road
Horsham
19044
Employee Status
Regular
Schedule
Full-time
Job Level
Entry Level
Shift
Day Job
Education Level
High School Diploma/GED/CXC (±11 years)
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If you were el! igible to this career, please email us your resume, with salary requirements and a resume to NCO Group.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career will be opened on: Sat, 20 Apr 2013 01:03:27 GMT
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