Description:
The Transcript Production Specialist is responsible for formatting and producing final transcripts to clients, promptly responding to client requests, tracking orders, and updating notes in our database.
TRANSCRIPT PRODUCTION SPECIALIST ESSENTIAL FUNCTIONS:
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Prioritize and process transcripts in order of due date and in accordance with federal, state and local guidelines- Communicate with reporters regarding transcript status, orders and client requests
- Convert transcript files into various file types and link exhibits to same
- Create and send errata sheets
- Email and upload transcript files to clients’ online repository
- Ship hardbound transcripts, exhibits and videos to clients
- Produce videoconference recordings
- Promptly respond to client questions and requests via email and/or phone
- Submit billing processing form to billing department with job specifications
- Enter job notes in Reporter Base – any update to the job process should be documented
- Other duties as assigned
TRANSCRIPT PRODUCTION SPECIALIST LOCATION:
Fully Remote
TRANSCRIPT PRODUCTION SPECIALIST SHIFT:
M-F 1:00pm - 9:00pm EST
M-F 10:00am - 6:00pm EST
TRANSCRIPT PRODUCTION SPECIALIST COMPENSATION:
$20.00 - $22.00 /hour
BENEFITS:
- Medical
- Dental
- Vision
- Voluntary Term Life Insurance
- Voluntary Whole Life Insurance
- Voluntary Long Term Disability
- PTO
- Paid Holidays
- 401(k)
- Employee Assistance Program (EAP)
- Maternity Leave
- College degree or a minimum of 2 years in a customer service environment.
- Must have good written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
- Strong attention to detail required.
- Must have a team-spirited, positive personality.
- Must be able to work in a professional and confidential environment.
EOE M/F/D/V
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