Patient Collections Representative - Work From Home!

 

Overview:

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As the Patient Collections Representative you will respond to patient phone calls regarding billing inquiries. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

Responsibilities:

• Processes in-bound calls regarding billing inquiries and to explain insurance benefits, account balances and review/reconcile/adjust account.
• Establish patient payment schedule.
• Obtain verbal authorizations for credit card payments.
• Routes departmental To-Do’s.
• Follows all current Medicare and Medicaid regulations and requirements to ensure continual compliance.
• Focusing on reducing delinquent accounts and achieving maximum collections from all sources.
• Documenting all activities as completely as possible.
• Achieving productivity goals based on call volume, dollars collected, and aging period.
• Must maintain a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, and consistent attendance
• Assisting other billing specialists, as workload requires.
• Maintains and promotes patient confidentiality
• Maintains open lines of communication with organizational leadership and inter and intra department management and personnel
• Follows all Medicare, Medicaid and Private Insurance regulations and requirements
• Actively participates in Continuous Quality Improvement
• Assumes other duties and responsibilities as assigned by manager
• Abides by all departmental, Employee, and Company policies, procedures and standards
• Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation

Qualifications:

• High school diploma or GED equivalent and 6 months to one year office experience.
• Ability to read and interpret documents such as safety rules,operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Values:

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

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