About Us:
Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.
About the Opportunity:
Joint Enterprise Technologies is currently seeking a talented Unified Communications and Collaboration Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for a global enterprise. The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of unified communications to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming, and some Public Branch Exchange (PBX) support within the enterprise. Responsibilities are based on tiered skill levels for resolution supporting customers plus scheduled or active Video Teleconferences. The candidate will become familiar with the use of VC Wizard, Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick, Cisco Integrated Management Controller (CIMC) and various other tools as required.
Required Clearance:
- An active Department of Defense TS/SCI security clearance is required.
- Willingness to submit to and pass a counter intelligence (CI) Polygraph.
Location:
- Colorado Springs, CO
Work Schedule:
NOC is 24x7 shift work; to include weekends and holiday for all employees
- Day Shift: 6am – 2:30pm
- Swing Shift: 2pm – 10:30pm
- Mid Shift: 10:30pm – 6am
Functional Requirements:
- Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
- Technical knowledge of instant messaging systems, such as Cisco Jabber, Microsoft Teams and Presence Services.
- Technical knowledge of audio/video streaming to include set top box and Vbrick and Cisco Integrated Management Controller (CIMC)
- Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite (TMS), CODECs, MCUs and CMS.
- Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
- Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
- Manage resource availability and conflicts for Video Networks.
- Possess understanding of TCP/IP, H323, E164 and SIP protocols.
- Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
- Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
- Ensure compliance with network security policies and procedures.
- Create and report all outage notifications and network related issues according to standard operating procedures.
- Provides system/equipment/specialized training and technical guidance to lower skill level employees.
- Provide After Action Reports (AARs) for Problem Management resolution.
- Assist in responsibilities as tasked by Customer Management.
- Participate in special projects as required by Customer Management.
Key Competencies:
- Interpersonal Skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem solving
- Attention to detail and accuracy
- Customer Service orientation
- Adaptability
- Ability to work independently within a Team Concept
- Ability to multitask in a stressful environment
Minimum Education and Experience:
- HS/GED + 6 years experience
- Associates Degree + 4 years experience
- Bachelor’s Degree + 2 years experience
- Master’s Degree + 0 years experience
- PhD + 0 years experience
Required Certifications:
- Security+ CE or required
Desired Certifications:
- CCT Collaboration or CCNP Collaboration
- Network +
- ITIL Foundations
- Agile Foundations
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.
Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment.
Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.
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