Senior Collections Representative
Location: Aston Pennsylvania
Description: Sun East Federal Credit Union is at present looking to employ Senior Collections Representative right now, this occupation will be placed in Pennsylvania. Further informations about this occupation opportunity kindly see the descriptions. Sun East Federal Credit Union is headquartered in Aston, PA, with branch locations in PA and DE. Sun East has enjoyed steady growth and has over $480 Million in assets and serves the financial needs of more than 43,000 members.
Sun East is committed to its mission of exceeding the financial needs and service expectations of our members, staff and community. The basis of our philosophy is 'People Helping People.' As a Credit Union, we are a cooperative financial institution, owned and operated by it! s members.
We are currently seeking a Senior Collections R! epresentative to join our team. The Senior Collections Representative is responsible for assisting with the overall efficient and effective operation of the Collections Department.
Key responsibilities include, but are not limited to:Qualifications:
- Resolves member problems, questions, and complaints within the department.
- Be a role model by modeling desired behaviors.
- Conducts all member contact in compliance of all state and federal laws.
- Maintain effective 2-way communications between staff and Collections Management to insure an effective working environment.
- Handles department training of new employees.
- Handles non-management employee accounts and refers management account to the Collections Manager for handling.
- Ensure the proper posting of all electronic payment made by the department.
- Determines appropriate plan of action for each delinquent account, i.e., letter and/o! r telephone calls.
- Reviews proposed workouts for compliance with the credit union policies and NCUA regulatory guidelines.
- Contacts members regarding all delinquent account types, including negative balances, and handles all follow-up work related to the member contact.
- Handles attorney communications for the department.
- From time to time handling vendors with current contacts with the credit union within the department.
- Reviews and handles all Bankruptcy documents with the appropriate follow-up given to each document.
- Completes follow-up work for members who have not continued repayment schedule as agreed upon.
- Educates members on the use of products and automated systems such as Bill-Pay, Home Banking, and wires for prompt payment so they are not past due.
- Understands and develops profitable member relationships models and can communicate these to staff and others.
- Complete follow-up work of ! appropriate reports as necessary.
- Prepares accounts for potent! ial charge off.
- Recommend non-delinquent and delinquent accounts for workout programs.
- Proactively keeps abreast of changes in the credit union and financial industry as it pertains to collections and be able to communicate to staff and others.
- Retains good working knowledge of the Troubled Debt Restructuring process as mandated by regulatory agencies.
- Take the initiative for self-directed training and acquire the skills to enhance personal performance and knowledge.
- Performs other related duties as assigned.
High School Diploma or equivalent, plus a minimum of 2 years previous collections experience. Must have good computer skills; good communication skills and have familiarity with collection laws.
Sun East Federal Credit Union offers a comprehensive benefits package including, health, dental, vision, 401K, competitive salary and employee interest rate reduction on loans.
To le! arn more about Sun East Federal Credit Union, please visit our website at www.suneast.org . Interested candidates should include salary requirements, along with their resume.
In order to be considered for employment with Sun East, you must be able to pass a credit and criminal background check.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Sun East Federal Credit Union.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Wed, 11 Dec 2013 15:58:31 GMT