UPMC is at the momment seeking for Service Coordinator on Mon, 02 Dec 2013 17:37:28 GMT. families, members of the treatment team, agency directors, advocates, attorneys, school personnel and attends staffing in or out of the office. - Ensures...
Service Coordinator
Location: Pittsburgh Pennsylvania
Description: UPMC is at the momment seeking for Service Coordinator right now, this occupation will be placed in Pennsylvania. More details about this occupation opportunity please give attention to these descriptions. Western Psychiatric Institute is hiring a Full-Time Service Coordinator to help support the day to day operations of the WPR - Intensive Case Manage Department for its Western Psychiatric (WPIC) location. This position will work in the community primarily not in an office setting. The Hours will be Monday thru Friday daylight with on-call availibility required as needed.
Provides mental health service coordination services, according to the level of need, to a population of serious and persistent mental health consumers as described by the most recent Pennsylvania Bulletins regard! ing Blended Service Coordination, and in accordance with the A! llegheny County MH/MR Plan. The Service Coordinator will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.
The primary function of the Service Coordination Unit is to provide the person with serious mental health issues with professional assessment, service planning, service coordination, referral, and re-evaluation services required for a safe and healthy community life which is manifested through stability in relationships, housing and employment. The development of enduring relationships with those served is critical, with persistent outreach, being the central contact point in the system, coordinating care and assisting the person in their recovery process. This is done in accordance with the Agency's vision, mission and values, and emerging mental health Recovery Principles. This position provides an essential recovery orientation.
Responsibilities
- Provides professional coordination of mental health services according to the individual¿s level of need and works as a member of a treatment/service team, often taking the lead role, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery.
- Develops relationships with the individual, his/her family and other important people in his/her life. This engagement will be persistent and will result in an enduring relationship. The persistence is evident in frequent outreach and genuine concern over a lengthy period of time.
- Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities. The development of an assessment is based on an understanding and trusting relationship, that needs and strengths vary over time and are evaluated in every contact (face to fac! e and phone).
- In close collaboration with the consumer, family! members and other service providers, promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs.
- Convenes and facilitates interdisciplinary service planning meetings or other related team meetings to ensure appropriateness and responsiveness of services in relation to individual and/or family needs.
- Evaluates all service received by individuals who are served by the Service Coordination program.
- Reviews cases, meets with individual's families, members of the treatment team, agency directors, advocates, attorneys, school personnel and attends staffing in or out of the office.
- Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, supported employment, OVR, D&A).
- Assists individual an! d family to identify, link, access and coordinate such resources.
- Provides culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification.
Investigates new resources and communicates with Directors of prospective resources as a liaison on behalf of the individual being served.
- Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives.
- Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
- Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery oriented services! .
- Maintains an accurate and timely record of Service Coordinat! ion activity.
- Records individuals being served and collateral contacts.
- Updates forms as needed. Reviews charts for compliance with regulations.
- Prepares for formal audits
BLENDED LEVEL OF SERVICE COORDINATION
- Ensures the frequency of contact with the individual being served (or the parents if the individual is a child or adolescent) is based on the individuals needs, but at the very least once a month.
- Provide a full range of Service Coordination services to a designated caseload maximum of 30 individuals for adults and 25 for children.
SINGLE POINT OF ACCOUNTABILITY (SPA).
- Be the "go-to" resource for the person served and his/her family and the system of care.
- Assure that there are effective ¿safety net¿ resources for the persons served.
- Clearly communicate to the person what they can expect from the system and what the system will expect of them.
- Assure there ! is periodic assessment & cross-system planning to meet the needs while utilizing their strengths.
- Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings.
- Assure there is cross system coordination of services and that services are being provided.
- Develop relationships that endure with persistent outreach even when there is reluctance to receive services.
- Assist the person served in developing and using natural supports.
- Be a persistent advocate for those served and give feedback on systemic problems.
- Provide a consistent positive outlook which encourages recovery and full inclusion in the community.
- Provides twenty-four (24) hour availability for Service Coordination individuals and/or families through phone and face-to-face contacts.
- On site for all in-patient MH commitments.
- Ensures that all alternatives to hospitalization have been considered.
- ! Coordinates intervention when hospitalization is required.
- Uti! lizes at least 70% of available time in service to individuals being served.
- Fosters an agency culture of cooperation by focusing on problem resolution and activities that support the agency mission, communicating information to the staff, participating with other staff on selected special projects, cooperating with agency personnel to facilitate program operations.
Basic Qualifications
- Bachelor's degree in Behavioral Health (Social Work/Psychology), Human Services or related field required.
- One year of human service experience and working knowledge of human services, paperwork, and PA state regulations for targeted case management required.
- Prior experience working in community settings preferred.
- Safe driving record required.
- May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited fr! om one department to another.
Licensure/Certifications
- Driver's License
- Act 73 FBI
- Act 34 Criminal Clearance
- Act 33 Child Clearance
Salary Range:
15.38
15.95
19.54
UPMC is an equal opportunity employer.
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This occupation starts available on: Mon, 02 Dec 2013 17:37:28 GMT
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