About the position:
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The Implementation Specialist is responsible for configure, implement, and demonstrate COREConnect software product offerings for new and existing clients. The implementation cycle includes requirements validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status. The Implementation Specialist is also responsible for the development and delivery of training for both administrators and end-users. Document all customer interactions in a CRM and provide excellent customer experiences.
Responsibilities:
Serve as main POCs for field deployment during CORE internal testing phase.
Proactively provide suggestions for improvements / fixes during testing phase.
Contribute to training material development.
Meet with internal and external clients, who are in various stages of implementation and onboarding, in order to ensure all aspects of COREConnect system are deployed to client’s satisfaction and specifications.
Testing, and providing final QA/QC before client is ready to go live or software updates.
Work with new and existing clients to provide in depth training in the set up, and use, of system and applications.
Provide client support and technical issue resolution via E-Mail, phone, or on-site. Identify, and correct/and or advise, on operational issues in COREConnect systems.
Maintain open and professional communications with all COREConnect colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.
When responding during live emergencies, provides strategic and technical assistance to the Emergency Operations Center Director and staff during emergencies.
Other duties as assigned.
