We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
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Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.
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SUMMARY
Provide overall human resources support for the Food Operations Management in Theme Park with special emphasis on conducting investigations and provide resolutions of concerns related to employee complaints, misconduct and performance.
ESSENTIAL FUNCTIONS
- Provide HR counsel to Management Team on employee relations issues as well as investigating and responding to complaints and complex, high-risk, or sensitive employee relations cases.
- Ensuring fair and consistent enforcement of policies and practices. Investigate employee workplace situations including claims of harassment, discrimination and policy violations.
- Provide advice and consultation for exempt and non-exempt employees on policy interpretation, performance coaching, conflict resolution, career development, etc. Partner with Labor Relations to ensure compliance with collective bargaining agreements, as necessary.
- Assists the leadership team in evaluating performance of individual team members and providing guidance regarding development. Ensures people have the right skills, tools and talents to perform their roles.
- Lead key HR processes for client groups (salary planning/reward management, performance management and goal setting, succession planning, employee satisfaction survey/TSAT, 360 feedback, etc)
- Partner with Labor Relations to ensure compliance with collective bargaining agreements and to assist in resolving grievances.
- Provides support to client groups by interacting and communicating with employees in the park, visiting break rooms and Lead offices in order to promote positive relations and seek out/resolve potential issues.
- Support the TSAT team efforts by assisting management with communication and action planning. Collaborate with management on initiatives to improve employee morale and reinforce core values.
- Act as liaison between clients and core staff functions by assisting with rolling out new Company initiatives and communicating information relating to career development, recognition programs, payroll, benefits, training and staffing.
- Mentor and provide guidance to professional staff related to their career goals. Build bench strength within the departments by identifying training and development opportunities.
- Proactively manage HR systems in order to ensure data integrity. Partner with HRIS on resolving system issues. Partner with Timekeeper on payroll problems and resolutions.
- Ensure compliance with Federal, State and local laws.
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Basic Requirements
- Bachelor’s degree in Human Resources, Industrial Relations, Business Management or related field required.
- Minimum 5 years of increasingly responsible Human Resources generalist experience, including experience with employee relations, staffing, performance management & organizational development processes/activities, compensation and benefits.
- 3 years’ experience in leading and developing staff professionals
Desired Characteristics
- Advanced degree in HR management, Organizational Development or Industrial Relations.
- Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment.
- Excellent verbal and written communication, interpersonal, organizational and multi tasking skills.
- Strong facilitation, influencing and conflict resolution skills.
- Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP and Oracle.
- Experience in union/represented environments and retail or hospitality industry highly preferred.
- Ability to develop integrated solutions from inception to post-delivery assessment.
- Occasional flexibility with working weekends and holidays, if needed.
Additional Requirements
- This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
- This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $110,000 (bonus eligible)
Eligibility Requirements
- Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
- Must be willing to work in Universal City, CA location a minimum of 3 days/week
- Must be willing to work overtime and/or on weekends with short notice, when required
- Must have unrestricted work authorization to work in the United States
- Must be 18 years or older
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NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
