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Company DescriptionJoin us and make YOUR mark on the World!
Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.
We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory’s mission.
Pay Range
$31.18 - $38.69 Hourly for the 538.1level
$39.05 $48.50 Hourly for the 538.2 level
Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity.
Job Description
We have an opening for a Customer Service Associate to support the Print and Digital Media (PDM) Group. You will be responsible for assisting and guiding customers through our in-house print services, products, and use of our internal website, ordering supplies for operations/production, coordinating pickups and deliveries, and assisting PDM team members in print production. This position is in the Technical Information Department (TID).
Note: This position requires being onsite full-time.
You will
Provide basic coordination support and serve as frontline ambassador for PDM services and products.
Demonstrate excellent customer service by creating a positive customer experience.
Regularly correspond with a diverse customer base to ensure project specifications are accurate, update project status, and coordinate deliveries and pickups.
Process weekly customer billing and resolving invoice errors.
Work with vendors to provide estimates, place orders, and verify deliveries. Manage inventory data and conduct cost assessments.
Disseminate customer inquiries to appropriate team member to ensure timely response.
Monitor scheduled workload and timelines, collaborate with team to ensure projects are on track.
Work with Technical Release Representative (TRR) to order and track supplies.
Perform other duties as assigned.
Additional job responsibilities, at the 538.2 level:
Provide general technical coordination support for PDM services and products including tracking workload across team members and directing customers to appropriate communication services within the department.
Troubleshoot customer files or create print ready files to ensure they meet standards of quality in print production process.
Make decisions and resolve moderately complex technical problems independently.
Qualifications
Ability to obtain and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
Associate degree in related field, or equivalent combination of education and related experience in customer service, print and digital media, or similar discipline.
Excellent customer service and effective verbal and written communication skills necessary to clearly communicate with a diverse range of customers in a fast-paced environment.
Experience in a service organization responding to customer needs, requests and issues while utilizing a high degree of discretion, tact, judgment, and diplomacy.
Basic understanding of relevant technologies and processes, including standards, procedures and techniques related to coordination; experience with vendor relations, coordinating and tracking material orders, and managing inventory.
Ability to manage multiple tasks simultaneously with conflicting deadlines and shifting priorities. Effective organizational and time management skills.
Ability to identify and resolve basic technical problems and provide guidance to customers and team to keep projects on track.
Experience with personal computers and associated software such Microsoft Office Suite, Adobe Acrobat, inventory management systems, and basic knowledge of accounts payable/receivable practices.
Additional qualifications at the 538.2 level:
Intermediate skills and knowledge of relevant technologies, standards, procedures, and techniques related to print and digital media including experience tracking workload and timelines across multiple team members.
Significant experience in customer service and ability to identify and resolve moderately complex technical problems for clients.
Advanced time management and organizational skills, written and verbal communication and ability to manage multiple projects simultaneous with frequent interruptions, conflicting priorities, and shifting deadlines.
Qualifications We Desire:
Knowledge of and experience with Adobe Creative Suite (Photoshop, InDesign, and Illustrator).
Experience in a service center or print plant environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Position Information
This is a Career Indefinite position, open to Lab employees and external candidates.
Why Lawrence Livermore National Laboratory?
Flexible Benefits Package
401(k)
Relocation Assistance
Education Reimbursement Program
Flexible schedules (*depending on project needs)
Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
Our core beliefs - visit https://www.llnl.gov/diversity/our-values
Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement
Security Clearance
This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.
Pre-Employment Drug Test
External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
How to identify fake job advertisements
Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.
To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf
Equal Employment Opportunity
We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.
We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.
Reasonable Accommodation
Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.
California Privacy Notice
The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.
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