Customer Service Specialist II
Location: Hatboro Pennsylvania
Description: Aon is employing Customer Service Specialist II right now, this vacancy will be placed in Pennsylvania. More complete informations about this vacancy opportunity kindly read the description below. Provide telephone support for numerous programs by answering client inquires via multiple 800# lines while meeting process and quality standards.
Provide support and service for new and renewal business and for correspondence and midterm changes
Evaluate client needs and make appropriate coverage recommendations.
Complete all client service requests within targeted timelines.
Perform research to answer coverage inquiries.
Provide support to other members of the business and special projects as required â€" manager may change assignments/duties to! meet business needs.
Follow department procedures to! clearly and appropriately document accounts.
Track activity and update reports on a daily basis.
Analyze and report on campaign efforts, existing programs and special projects
Assess, analyze and process applications for incomplete and inconsistent information
Provide excellent customer service to our insureds
Investigate and process license protection claims, issue reimbursement checks and determine additional action (if necessary), partner with CNA's claims department, work with attorneys and regulatory agencies
Submit referrals to carrier, recommending appropriate action
Analyze and report on special department initiatives, existing programs and new programs;
Interact with customers, clients, insurance carriers and internal sources providing information about coverage verbally and in written form.
Perform user acceptance testing for IT projects
SPECIAL SKILLS:
Pennsylvan! ia Property and Casualty License
Professional and courteous telephone skills when talking to customers and internal colleagues
Ability to identify priorities based on business needs
Attention to detail and quality
Anticipate client needs
Ability to multi-task and handle high volume of calls efficiently and accurately
Flexibility
MINIMUM WORK EXPERIENCE :
2 â€" 4 years insurance experience
Call Center customer service experience required
MINIMUM EDUCATION :
High School, some college preferred or equivalent business experience.
Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.
All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the ! position. Background checks may include some or all of the following: S! SN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon’s employment policies. You will be notified during the hiring process which checks are required by the position.
Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for chang! e and replicate best practices.
For more information about Aon Corporation, visit our website at http://www.aon.com.
Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/V
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Job number: 45562
Category: Customer Service/Call Center
Location: United States, PA, Hatboro
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Aon.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sun, 29 Dec 2013 17:20:31 GMT