At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
HR Operations Director
The HR Operations Director role is aimed to build and lead cross-company HR Operations processes, infrastructure, and HR service delivery, to equip the business with real-time human capital insights and information that drives organizational and talent strategies.
The position reports to the Global Head of C&B and HR Operations.
The position will manage a global team of around 20 HR Operations analysts / experts (some as direct reports and some in different regions and divisions, as dotted line reports), and interacts closely with the HR organization, HRIS / IT, Operations and Finance.
Main responsibilities:
HR Services
- Lead a global HR Operations professional community comprised of the HR Ops teams across the business units and the regions
- Manage HR Services globally, providing ongoing support to managers, employees, and the relevant HR team members
- Manage all HR hire-to-retire processes, including SNOW platform management
- Oversee HR knowledge management, streamlining and documenting of HR processes and playbooks
Objective Management & Business Processes
- Lead HR QBR (Quarterly Business Review) process with the HR leadership team
- Perform data analysis to identify root causes of issues impacting performance
- Track progress of HR metrics and analyze people trends
- Create periodic executive presentations and detailed reports
Community of Practice
- Lead global HR operations Center of Excellence
- Managing all HR Operations community to become best of class domain
- Setting with the global teams periodic meetings, training, knowledge sharing, forums
Budget Management
- Lead yearly AOP (Annual Operation Plan) to set budget
- Manage the quarterly HR budget
WFP (Work Force Planning)
- Lead WFP per WF strategy – guide the Talent Acquisition team as well as the HRBPs on hiring trends and decisions (per site, per type of employee etc.)
- Manage and monitor company HC
Daily HR Operations
- HR focal point for – GDPR, Sox, Compliance, Contractors’ management with Global Operations, HR policies and procedures
- Manage the work and business flow of daily operations (e.g. Employee life cycle events, Data entry of employee lifecycle into Oracle etc.)
- Manage HR data integrity, as well as ongoing overview and monitoring processes
- PMO for cross-HR Operations projects
Requirements:
- Bachelor’s degree in Business, Human Resources, Industrial Engineering or Finance
- Experience in building and managing teams
- Extensive work experience as an HR Operations Manager, Sr. PMO or other similar role in a global organization
- Deep knowledge and understanding of process management and data management
- Experience developing visual dashboards; preferably with BI tool
- Proficient in MS Excel (including reporting, statistics, and data analysis) and HR ERP
- Experience in SuccessFactors and / or ServiceNow – an advantage
- Fluent in English
Capabilities:
- Demonstrated organizational, project management and problem-solving skills with impeccable multi-tasking abilities
- Ability to go “beyond the numbers” to extract key insights from data
- Exceptional analytical abilities and hands-on approach
- Excellent execution capabilities
- Ability to drill down to the details and see the high-level picture simultaneously
- Excellent communication skills and ability to build strong relationships
- High level of discretion and maturity
- Proactive, self-driven, quick learner
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
