Osano is hiring a Customer Implementation Associate who is looking to make a difference at an early-stage startup that is shaping the fast-growing privacy industry. In this role, you’ll gain an intimate knowledge of our customers, data set, and web application to assess privacy pain points and design delightful solutions. You’ll report directly to our Director of Customer Experience and will work alongside our Customer Implementation team to help educate + onboard new customers throughout the implementation process. You’ll also have the opportunity to become a privacy expert and provide key insights of the industry to our customers.
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Interested? Keep reading!
At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don't exactly meet all the listed requirements, don't let that keep you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!
The Role
- Assist with the customer implementation and technical configuration of our software product.
- Drive adoption by training customers to confidently use our platform to its full potential.
- Collaborate with Marketing, Sales, Customer Success, Product, and Engineering to support the entire lifecycle of a customer, including tracking key metrics in the customer journey.
- Delight the customer with quick responses to their technical support requests.
- Become a privacy expert for our customers + provide them with insights into the privacy industry as well as trends on new data privacy laws.
- Build strong relationships with customers by being responsive and proactively checking in before transitioning them onward to our Customer Success team.
- Be the voice of the customer to other internal teams, which is essential for our product’s continued success.
About You
- You have some experience working in a customer-facing role or you’re interested in transitioning into the tech sector with a passion for helping customers in a technical capacity.
- You have some basic knowledge of client-side languages, such as: Javascript, CSS, HTML, and can describe the differences between these coding frameworks.
- You have some exposure to Hubspot’s CRM or have worked with similar CRM systems.
- You have a natural intuition for what makes for an accessible, functional, and delightful customer experience.
- Lastly, you thrive in a remote environment. For us, that means being curious, proactively communicating, and bringing ingenuity and initiative every day.
Why Us
- We’re a welcoming team that's dependable, curious, moves fast, and full of talented people!
- A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it.
- Supportive leadership and peers - from sales engineering and product marketing to sales development and demand generation - you’re never in this alone.
- You’ll be stepping into a space that’s on fire – worth $2.36 billion in 2022, with an expected CAGR of 40.8% between 2022 and 2029. (Wait until you hear about our growth rate!)
- You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential.
- You’ll be representing a product that makes prospects say, “This is so awesome” when you demo it.
- We’re a Great Place to Work for the second year in a row, with 98% of employees saying it’s a great place to work.
Benefits
- Fair-pay compensation (provided below) + ownership interest for early stake in our success!
- Unlimited paid time off with a requirement to take at least two weeks off per year.
- We're continuously a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first.
- Osano sponsors individual premiums at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
- A fully, permanently remote company so you can work from anywhere in the U.S.
- Receive a Macbook + $1,000 to craft your home workspace
- Annual company trip designed to foster connection, creativity, and having fun together!
- Mental health benefits with free memberships to mindfulness + talk therapy services
Compensation
Depending on your skill and experience, you can expect your annual compensation to be somewhere between $75,000 and $85,000 + stock options upon joining the company.
A bit more about Osano
At Osano, an Austin-based, venture-backed startup, we believe data privacy is a fundamental human right, and the companies that embrace privacy will become the next wave of trusted brands. Osano is a B-corp and a Public Benefit Corp, which means that—although we are a for-profit company—we are mission-oriented and wake up every day with the goal of doing well by doing good.
Osano is a leading data privacy platform that simplifies privacy compliance by helping organizations build, manage, and scale their privacy program to increase trust, stay compliant, and do the right thing. Founded in Austin, Texas, we solve for consent management, data subject rights, assessments, and vendor risk — all in one place!
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can make our team better!
We are happy to provide accommodations to make the interviewing process inclusive and comfortable. You’ll have an opportunity to request accommodation before your first interview.
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